The State of Missouri Deferred Compensation Plan (or the MO Deferred Comp Plan) relies heavily on its six field staff (education specialists) to communicate with employees by providing education on retirement saving and investing and disseminating marketing campaigns. To help support the education specialists, cut down on travel costs, engage more participants, make meeting with a plan representative as convenient as possible, and stay up to date with advancements in technology, the plan expanded its participant outreach by adding video consultations, known as Web 1-on-1s, in July 2019. Later in 2019, the plan also began offering webinars to eligible, active, and retired state employees. The new additions to MO Deferred Comp’s already long list of communication and education methods, has proven to be a successful endeavor and worthy investment. Thanks to video conferencing, the plan has seen an increase in presentation and Web 1-on-1 attendance, reached a new segment of individuals who would normally not attend in-person offerings, decreased plan costs, and enhanced participant education.

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  • July 22, 2020 Create Date
  • August 31, 2023 Last Updated
Missouri State Employees Retirement System – Enhancing Participant Outreach Using Web 1-on-1s and Webinars