In 2024, the Bureau of Deferred Compensation launched the One Voice Initiative. Holistically, the One Voice Initiative is a multi-phase approach to unify what and how all stakeholders communicate to Plan participants. The first phase of the One Voice Initiative focused on creating and improving procedures and tools that support the Bureau’s Operations Team which provides front line customer service for the Florida Deferred Compensation Plan. Foundational to this effort was a review of the fraud prevention methods utilized by the bureau and the implementation of new training tools to teach, track and continuously train Operations team members to identify and prevent fraud. Simple but effective tools in combination with technologically advanced fraud prevention methods, are key to fraud prevention.
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- August 10, 2025 Create Date
- January 15, 2026 Last Updated
